facebook image Family Support Worker (VIC) - Little Dreamers Australia

Family Support Worker (VIC)

Career Description

About Us

We’re Little Dreamers, Australia’s leading non-profit organisation working with Young Carers around the country.

Young Carers are people aged 25 and under who provide or intend to provide unpaid care and support to someone with a disability, physical or mental illness, a substance dependency or who is aged.

Founded in 2009 by a Young Carer, we love building and delivering high quality programs that create deep and meaningful impact in the lives of young people providing care in their families. To date, we have supported over 5,000 Young Carers, we deliver eight core programs alongside ad hoc supports, advocacy and community awareness campaigns. We have strong corporate partnership and funding relationships and have raised over $5 million to improve the quality of life for Young Carers around Australia. We have even received recognition from Queen Elizabeth II and have been named as an internationally best practice organisation for Young Carer support.

Our team is made up of 50 incredible humans working across VIC, NSW and QLD. We are humble, hungry and kind and work hard to reach our goals. We believe in a world where every single Young Carer is supported by someone or something by 2030. Sounds fun right?!

By joining the Dream Team, you will play an integral part in supporting young people who often miss out on having a childhood.


The Family Support Worker role will provide focused support to families with complex needs. Working with Young Carers and their families as well as developing community referral partnerships and collaboration opportunities, the Family Support Worker will be responsible for adopting a person-centred approach to case-management; including conducting in-depth intake and assessments, developing individualised support plans and maintaining regular communication with Young Carers and their families. 

Internally, you will manage your client database including note taking and updating family information as well as facilitate enrolments into Little Dreamers programs, including making referrals to Carer Gateway (as required). 

Externally, you will build relationships with community organisations to improve referral pathways and increase support for Young Carers around Victoria.

The Specifics

Family Support Management

  • Lead the intake of assigned families who require additional complex care, manage a caseload of Young Carers and maintain regular communication with Little Dreamers’ families;
  • Undertake regular MyMindStar, and other assessments to support the development of individualised support plans for Young Carers;
  • Facilitate enrolments across all Little Dreamers programs as well as manage referrals out to other relevant programs and organisations;
  • Manage the client database, including note taking and updating of family information;
  • Adapting processes and systems alongside State Manager, Program Manager, Program Coordinators, Community Engagement Coordinators and other staff  to support high risk families as needed;
  • Build community connections and resources for referrals and referral partnerships;
  • Disseminating useful information and resources to families.

Carer Gateway Services

  • Assist families in the referral and registration process to the Carer Gateway services;
  • Work with families to assess needs and coordinate enrolment into Carer Gateway programs;
  • Liaise with relevant Carer Gateway Support Workers to ensure highest level of service delivery; and
  • Support Team members to understand Carer Gateway referral and registration processes and to assist in maintaining accurate information in Young Carer databases. 

Program Participation 

  • Regular attendance, engagement and assistance with various programs and events, both ran internally by Little Dreamers and with external organisations and providers. 

Our programs and events are held off-site, in various locations around Victoria, meeting the needs where our Young Carers are located. In order to perform the full extent of this role, you must be able and willing to regularly travel around Victoria. All staff attending face-to-face programs and events organised and facilitated by Little Dreamers are required to be up to date with their COVID-19 vaccinations.

Other duties as required by the State Manager (VIC).

Key Selection Criteria

The person suited to this role must have:

Experience, skills and abilities

  • Minimum 2 years experience working with young people, delivering programs and providing case management;
  • Highly developed communication and interpersonal skills to enable engagement with CALD families and communities;
  • Capacity to respond and resolve complex issues and problems quickly and with limited resources;
  • Excellent organisational skills and attention to detail;
  • Ability to manage competing priorities and work to a deadline;
  • Demonstrated ability to work independently and as part of a team;
  • Ability to coordinate administration, logistics and other projects in a fast-paced environment; and
  • Outstanding relationship-building skills, with the ability to collaborate with a wide range of stakeholders and bring others on board with the Little Dreamers vision.

We’ll be stoked if you also have this experience or knowledge:

  • A degree in Social Work, Youth Work or equivalent;
  • Experience working with families facing child protection, family violence, bereavement and other psychosocial challenges; and
  • Experience delivering engaging and interactive workshops for young people
  • Deep understanding of the carer and Young Carer space
  • Understanding of the community sector

Personal attributes

  • Humble, hungry and kind;
  • A strong commitment and enthusiasm towards the purpose and mission of Little Dreamers;
  • Warm and friendly disposition with the ability to effectively convey empathy, understanding and care;
  • Energetic, positive and proactive attitude;
  • Action-oriented and driven to achieve results; 
  • Excellent communication skills and the ability to build and maintain relationships of trust with Young Carers, their families and other stakeholders;
  • Flexible and highly responsive; and
  • Reliable and accountable.

When you join the Little Dreamers Team, you join a community of people committed to making a difference. We come together with shared values, passion and a collaborative culture. We are a rapidly growing organisation with access to a lot of development opportunities. We operate within a leadership structure that accepts and embraces everyone’s ideas and hard work to create the world that we want to see for Young Carers. 

Each day that you come to work you are changing a life. The more that Little Dreamers grows, the more impact we have and you’re a key part of that. We think that’s a pretty top perk, but we don’t stop there…

You also get access to salary packaging, internal EAP program, up to 10 days of paid carers leave, and generous parental leave packages.

Finally, we care as much about you as we do about our Young Carers. The Little Dreamers team is a family and we offer flexible working and regular team bonding events.

Application Process

Please email your application to careers@littledreamers.org.au,using the subject line: VIC Family Support Worker application. Please include the following:

  • CV with cover letter including your responses to the Key Selection Criteria.
  • Two referees.

If you have any questions about the role or require any assistance during the application process, please email Erin King careers@littledreamers.org.au. Applications will only be considered if they include all required components. 

Please note shortlisted candidates will be contacted before the closing date. We encourage applications as early as possible to be considered for the position.


This is a part time  position (22.8 hours). This position is classified as a Level 34 employee under the Social, Community, Home Care and Disability Industry Award 2010 (MA000100). 

Please note: It is an offence under the Child Protection (Prohibited Employment) Act 2005 for a person convicted of a serious sex offence to apply for this position. Any offer of employment at Little Dreamers is subject to a Working with Children Check and Police Check.

Little Dreamers is proud to be building our communities across Australia. We are an equal opportunity employer and promote a diverse, equal, and inclusive workplace. We highly encourage applicants from a diverse range of backgrounds to apply.  This includes but is not limited to, people with lived experience in caring roles, First Nations, people from a culturally and linguistically diverse background, people with disabilities and members of the LGBTQIA+ community.

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