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IT Administrator


Career Description

About Little Dreamers

We’re Little Dreamers, Australia’s leading non-profit organisation working with Young Carers. 

A Young Carer is anyone under the age of 25 who provides care in their family for a parent or sibling who has a chronic illness, mental illness, disability or addiction.

Founded in 2009 by a Young Carer, we love building and delivering high quality programs that create deep and meaningful impact in the lives of young people providing care in their families. And we’re pretty good at it too. 

To date, we have supported over 5,000 Young Carers, we deliver six  core programs alongside ad hoc supports, advocacy and community awareness campaigns. We have strong corporate partnership and funding relationships and have raised over $5 million to improve the quality of life for Young Carers around Australia. 

We have even received recognition from Queen Elizabeth II and have been named as an internationally best practice organisation for Young Carer support.

Our team is made up of 50 incredible humans working across VIC, NSW, QLD. We are humble, hungry, kind and work hard to reach our goals. We believe in a world where every single Young Carer is supported by someone or something by 2030. Sounds fun right?!

By joining the Dream Team, you will play an integral part in supporting young people who often miss out on having a childhood.

About the role

Little Dreamers relies on an array of cloud based IT solutions including Salesforce, Google Suite, Zoom, Xero, and more.  With a geographically disparate team and hybrid work arrangements, technology is critical to our business for both team connectedness and service delivery.  As our dedicated IT resource you will have the important task of ensuring that our systems are maintained, appropriately licenced and operating efficiently and securely. 

Largely working autonomously but within a collaborative team environment you will be the go-to technical problem solver for our team, assisting with any software, network and security issues and playing a key role in the continuous improvement of our IT landscape.

This role is varied and offers the opportunity to enhance existing and explore new technologies that will improve the efficiency of the organisation. 

This role requires someone with Salesforce knowledge and hands-on administration experience. Certification is a bonus, but your understanding of and passion for the platform is what truly matters.

Success in this role involves organisation, high attention to detail, excellent problem-solving skills, initiative and curiosity. 

Core Responsibilities

The duties and responsibilities of this role include, but are not limited to:

Salesforce Administration:

  • Basic Salesforce configuration, from flows to page layouts and app integration. 
  • Build and update  forms for accurate data capture to reflect business needs.
  • Design and build reports and dashboards to meet changing business needs and report on organisational programs and projects.
  • Ad hoc data entry in Salesforce as required to maintain accuracy in data reporting.
  • Regularly audit and update existing data to ensure it is up-to-date as processes and programs evolve and consolidate duplicate records. 
  • Develop and maintain technical and training documentation.

General System Administration:

  • Onboard new staff with relevant systems access and security and provide initial setup support.
  • Offboard departing staff to ensure compliance with HR policies and data security. 
  • Manage ongoing user access and permissions for all systems keeping email distribution lists, shared mailboxes and staff directories up to date. 
  • Monitor the performance of our phone and video conferencing platforms to ensure the team can stay connected.
  • Monitor and maintain all IT systems diligently, ensuring they operate efficiently and securely. 
  • Support updates and enhancements to our website and various interactive portals. 
  • Troubleshoot users system issues, escalating to management or to vendors where required
  • Manage change and enhancement requests in a timely fashion.  
  • Manage data / systems backup, migration and disaster recovery
  • Respond to IT related issues and assist team through simple procedures
  • Implementing security measures to protect against cyber security threats and unauthorised access
  • Training team on IT best practices and procedures

Operational IT Administration: 

  • Engage with vendors with regards to licensing,  billing,  support cases and projects.
  • Contribute to the development of IT policies and procedures and support their implementation across the business through documentation, user guides  and training. 
  • Coordinate IT related projects on an ad hoc basis.
  • Research and make recommendations to develop or enhance systems and processes to improve the efficiency and effectiveness of IT infrastructure across the business and reduce costs.
  • Support the Quality and Compliance Lead and the Senior Leadership Team by sharing ideas,  providing technical  insight and guidance on best practice for the continuous improvement of our IT landscape. 

Other duties as required by the Quality and Compliance Lead.


Key Selection Criteria
  1. IT/ICT university or TAFE qualifications or study in progress and/or relevant work experience.
  2. Technical experience administering and supporting various IT systems and technologies.
  3. Salesforce expertise.
  4. WordPress or similar web development skills. 
  5. Strong administrative and organisational skills with superior attention to detail.
  6. Ability to work independently with limited direction and demonstrate effective time management.
  7. A solutions focused approach with a flexible and proactive attitude.
  8. Ability to manage competing priorities and identify issues for escalation as appropriate.
  9. Project management skills  and work to a deadline.
  10. Be able to communicate your ideas clearly and effectively.
  11. Curious, problem solver with troubleshooting skills  and keen to grow in the role.
  12. A passion for technology and willingness to learn new skills across a range of technologies.

We’ll be stoked if you also have this experience or knowledge:

  1. Lived experience as a Young Carer
  2. Understanding of the carer and Young Carer space
  3. Understanding of the community sector and the nuances of working in non-profit

We’re looking for someone who is committed to being humble, hungry and kind, who is friendly, positive, and engaged with the Little Dreamers mission.

Benefits

When you join the Little Dreamers Team, you join a community of people committed to making a difference. We come together with shared values, passion and a collaborative culture. We are a rapidly growing organisation with access to a lot of development opportunities. We operate within a leadership structure that accepts and embraces everyone’s ideas and hard work to create the world that we want to see for Young Carers.  

You also get access to salary sacrifice packaging, internal EAP program,  up to 10 days of paid carers leave, and generous parental leave packages.

Finally, we care as much about you as we do about our Young Carers. The Little Dreamers team is a family and we offer flexible working and regular team bonding events.

Application Process

Get your Resume and Cover Letter ready and show us how your skills and experiences make you the perfect person to fill this position. None of this “To whom it may concern” stuff, show us what you’ve got!

Email your application (resume and cover letter) to careers@littledreamers.org.au with the subject line: IT Administrator. 

Shortlisted applicants will be notified and we’ll begin the interview process which may consist of a phone chat, a quick video submission from you and then probably some more traditional interviews (they’ll be fun, don’t you worry).

Classification

This position is classified as a Level 4, fixed term part time employee (22.8 hours per week) under the Social Community Home Care and Disability Industry Award 2010 (MA000100). 

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