Office Coordinator (Young Carer Wellbeing Hub)
Career Description
We’re Little Dreamers, Australia’s leading non-profit organisation working with Young Carers around the country.
A Young Carer is anyone under the age of 25 who currently provides, or intends to provide, care in their family for a parent or sibling who has a chronic illness, mental illness, disability or addiction.
Founded in 2009 by a Young Carer, we love building and delivering high quality programs that create deep and meaningful impact in the lives of young people providing care in their families. And we’re pretty good at it too.
To date, we have supported thousands of Young Carers, we deliver core programs alongside ad hoc supports, advocacy and community awareness campaigns. We have strong corporate partnership and funding relationships and have raised over $10 million to improve the quality of life for Young Carers around Australia.
We have even received recognition from Queen Elizabeth II and have been named as an internationally best practice organisation for Young Carer support.
Our team is made up of incredible humans working across VIC, NSW, QLD. We are humble, hungry, kind and work hard to reach our goals. We believe in a world where every single Young Carer is supported by someone or something by 2030. Sounds fun right?!
By joining the Dream Team, you will play an integral part in supporting young people who often miss out on having a childhood.
The Young Carer Wellbeing Hub
We are thrilled to announce the establishment of our Wellbeing Hub, an initiative designed to provide essential mental health support to Young Carers in our community. The Young Carer Wellbeing Hub has been designed to provide a safe, judgment-free environment to enable our community to receive therapeutic support across a range of services. With an emphasis on client-centered therapy, our clinicians are trained to provide specialised support for Young Carers, and to educate the wider community on the nuances of caring and its impact.
A bit about the role
This newly created position provides an opportunity to build meaningful and supportive connections with our Young Carers and their families in our Wellbeing Hub. You will have the opportunity to utilise your skills in offering customer service and administrative assistance for our clinical, psychological and counselling services.
As the first point of contact in our Melbourne office, this role offers an exciting chance for a dedicated, compassionate client focused individual seeking an opportunity to work and support others in a nurturing environment.
Core Responsibilities
Clinical Administration:
- Respond to phone calls, emails, and other inquiries promptly and professionally
- Complete client intake processes, including collecting necessary documentation and information
- Maintain and update client records and ensuring confidentiality
- Provide administrative support to the Young Carer Wellbeing Hub Lead and clinicians as required
- Build and maintain strong relationships with community organisations, support groups, and stakeholders to enhance the reach and impact of the Wellbeing Hub
Office Management:
- Perform office management and reception duties, including greeting Young Carers and their families at the Wellbeing Hub
- Coordinate and schedule appointments for Young Carers
- Manage calendars for clinical staff to ensure efficient scheduling
- Provide general office support, such as maintaining office supplies, ordering stationery and groceries
- Oversee room bookings and setup
- Manage the office equipment and functionality, including printers
- Issue invoices, process payments and provide receipts
- Submit claims to Medicare, NDIS, or private health insurance providers
- Familiarity with Cliniko, as well as proficiency in Google Drive and Salesforce is preferred
Key Selection Criteria
1. Proven experience in a reception and/or administrative role within a medical, allied health, non for profit or similar environment
2. Articulate and approachable with excellent customer service skills, while understanding the critical importance of client confidentiality
3. Ability to maintain a calm, sensitive, and respectful demeanour when interacting with a diverse range of individuals
4. Demonstrated initiative and the ability to work independently, as well as collaboratively within a team.
5. Strong organisational and administrative skills
6. Exceptional attention to detail with a high degree of accuracy
7. Capable of prioritising tasks, managing deadlines, and performing well under pressure
8. Proficient IT/computer skills and a willingness to learn and adapt to new systems
9. Outstanding interpersonal and communication skills, both written and verbal
Desirable skills and qualities:
- Lived experience of being a Young Carer
- Understanding of and commitment to Young Carer issues and needs
- Understanding of the not-for-profit sector
We seek individuals who bring enthusiasm, calmness, responsiveness, intuition, and strong leadership qualities, while upholding our service values. We value honest and respectful communication and pride ourselves on a friendly and supportive team environment. We are looking for committed team members dedicated to making a difference for our clients, clinicians, and the continued growth of our services.
* Please include experiences within community and volunteer positions, we value your community contributions.
Additional Requirements:
Successful application will be subject to a Working with Children Check and National Police Check
Benefits
All of our salaries align to the Social, Community, Home Care and Disability Award. The Office Coordinator role is part-time (0.3FTE), fixed term contract and aligns with SCHADS Award Level 3.
On top of the normal perks like annual leave, you will also have access to an additional 10 days of paid Carers Leave, generous parental leave, salary packaging, individual training and development budgets and a whole bunch of other things. Oh, did we mention that there is always some kind of confetti in the office? It’s a pretty happy vibe.
Application Process
Get your Resume and Cover Letter ready and show us how your skills and experiences make you the perfect person to fill this position. None of this “To whom it may concern” stuff, show us what you’ve got!
Email your application (resume and cover letter) to careers@littledreamers.org.au with the subject line: Office Coordinator
Shortlisted applicants will be notified and we’ll begin the interview process which may consist of a phone chat and then probably some more traditional interviews (they’ll be fun, don’t you worry).
Classification
This position is classified as a Level 3, permanent part time position (22.8 hours per week) employee under the Social Community Home Care and Disability Industry Award 2010 (MA000100).
The Little Dreamers team lives, works and plays on Aboriginal land. Our HQ is located on the land of the Woi Wurrung and Wurundjeri people of the Kulin Nation, and we share our respect to elders past, present and emerging leaders. To learn more about Wurundjeri history, head to www.wurundjeri.com.au.
