People and Culture Manager
ABOUT LITTLE DREAMERS
Little Dreamers is working to improve the quality of life for Young Carers and Special Siblings across the country.
Our vision? To ensure that every single Young Carer around the world is supported by someone or something by 2030.
We are Australia’s leading Young Carer organisation, supporting young people between 4 – 25 years across six support programs. Over the past 11 years, Little Dreamers has become a game changing force in the Young Carer space, developing internationally recognised best practice programs, advocating for legislation change and changing the lives of thousands of Young Carers around Australia.
Whatever the support service, a common thread runs through everything we do – that young people should have access to the childhood that everyone deserves. Every Little Dreamers program works towards supporting Young Carers outside of their caring role, ensuring that these young people have the same access to opportunities that their non-caring peers have.
With rapid growth, Little Dreamers is looking to expand our Dream Team and for our newest addition we are specifically looking for a People and Culture Manager working out of Little Dreamers HQ in VIC. The People and Culture Manager is tasked with attracting, engaging and nurturing the driven and passionate high performers who make up the team at Little Dreamers. This person should be passionate about leading a positive, innovative and collaborative culture.
The People and Culture Manager will be responsible for people operations for Little Dreamers, including creating an environment that encourages all leaders and team to drive the culture directly from all levels of the business.
With a strong people-centric lens, you are situationally aware, can read between the lines, and have a high level of tact and diplomacy with how you handle people situations.
You are equally skilled at HR operational functions and building creative cultural initiatives.
You understand the importance of setting a solid people foundation built on policies, procedures, behaviours that represent the company’s values and know that these things are imperative before value adding, in the way of engagement and development, can be achieved.
HR Generalist and operational duties
- Ensure all people and culture initiatives directly speak to, and support the business’s strategic goals, including the department strategy plans
- Further develop and then maintain an effective People Framework that includes recruitment, performance management, remuneration & benefits, succession planning, team engagement and learning & development
- Own, and regularly review all policies and procedures, using your initiative to stay up to date with Award and Fair Work changes, amending and then sharing updated documents when needed
- Manage the HRIS (Employment Hero) ensuring all team leaders are trained on its functions and expected use
- Support all leaders, including the CEO across any performance matters such as disciplinary conversations, performance reviews, probation reviews and alike. This does not mean you are required to conduct each one, but your counsel will be expected, and all templates and documents associated, sit with this role.
- Respond to team member and management issues, grievances and people related requests in a timely manner.
Recruitment and Onboarding duties
- Working with managers on their team needs, develop competitive position descriptions, and once approved, manage the recruitment process including shortlisting, screening, interviewing and organising interviews for managers, conducting reference checks and background checks (where applicable), ensuring visas and required WWC and police checks are validated before moving to offer.
- You will be responsible for contract generation as well as the entire onboarding process, which includes setting up employee and manager checklists for inductions, reviewing employee documentation such as signed contract and TFN details (this may be through the HRIS)
- Run the Little Dreamers induction, covering all required info such as history, values, expectations, team meetings and first day checklist.
Learning, Development and Training
- Referring to the business’s strategic goals, create and maintain a team social and engagement calendar that includes relevant development workshops/sessions to enhance skills
- Ensure the business has a solid performance management framework to address feedback, underperformance and career development
- Engage with external providers for topics where needed
- Support the CEO on people related matters when directed to
- Support with the creation and coordination of Board reports and information
- Be a champion for our internal systems (Asana, Employment Hero and Salesforce) ensuring our team use these to increase efficiency and effectiveness
- Be an active member of the HR subcommittee which includes regular meetings with the HR Board Member to ensure we are meeting and exceeding stakeholder, funder, and organisational expectations
- Provide regular people reports and updates to the CEO such as turnover, pressing matters, new hires etc
- Other duties as required by CEO
Key Selection Criteria
The person suited to this role must have:
Skills and abilities
- A degree in HR or relevant field, or equivalent experience in HR or relevant field
- Direct experience creating, amending and issuing HR policies and procedures
- Displays a high level on business professionalism and confidentiality when it comes to people matters, policies, strategic business moves etc
- High operational ability, to implement business plans and goals
- Excellent communicator across all channels
- A positive face for the organisation but realistic as well (no fussy sugar-coating here, we like to tell it how it is!)
- Highly organised, especially when managing your time
- You are approachable, trust-worthy and reliable
- High level of diplomacy and a strong ability to remove your personal lens when assessing a business situation
- Comfortable and experienced working in fast-moving, unpredictable environments
We’ll be stoked if you also have this experience or knowledge:
- You’ve worked in a ‘for purpose’ company, not-for-profit or government organisation
- Understanding of the carer or Young Carer space
- Strong facilitation and presentation skills
- Direct experience working with vulnerable young people
- Lived experience as a Young Carer!
- Experience with Salesforce CRM
- Humble, hungry and kind
- Friendly, outgoing and approachable
- Outstanding networking skills
- A strong commitment and enthusiasm towards the purpose and mission of Little Dreamers
- Energetic, positive and proactive attitude
- Action-oriented and driven to achieve results
- Flexible and highly responsive
- Dependable and accountable
- Excellent interpersonal and leadership skills
A national police check is required for this position.
When you join the Little Dreamers Team, you join a community of people committed to making a difference. We come together with shared values, passion and a collaborative culture. We are a rapidly growing organisation with access to lots of development opportunities. We operate within a leadership structure that accepts and embraces everyone’s ideas and hard work to create the world that we want to see for Young Carers. You will also have access to salary sacrifice within this role.
- CV with cover letter including your responses to the Key Selection Criteria
- Two referees
- A short 60 second – 2-minute video sharing with us who you are and what you would bring to this role (filmed on your phone or computer is fine)
This is a full-time position. This position is classified as a Social and Community Services employee under the Social, Community, Home Care and Disability Services Industry Award 2010 (MA000100).
Please note: It is an offence under the Child Protection (Prohibited Employment) Act 2005 for a person convicted of a serious sex offence to apply for this position. Any offer of employment at Little Dreamers is subject to a Working with Children Check and Police Check.