Quality and Compliance Lead
Career Description
We’re Little Dreamers, Australia’s leading non-profit organisation working with Young Carers around the country.
A Young Carer is anyone under the age of 25 who currently provides, or intends to provide, care in their family for a parent or sibling who has a chronic illness, mental illness, disability or addiction.
Founded in 2009 by a Young Carer, we love building and delivering high quality programs that create deep and meaningful impact in the lives of young people providing care in their families. And we’re pretty good at it too.
To date, we have supported over 5,000 Young Carers, we deliver eight core programs alongside ad hoc supports, advocacy and community awareness campaigns. We have strong corporate partnership and funding relationships and have raised over $5 million to improve the quality of life for Young Carers around Australia.
We have even received recognition from Queen Elizabeth II and have been named as an internationally best practice organisation for Young Carer support.
Our team is made up of 50 incredible humans working across VIC, NSW, QLD. We are humble, hungry, kind and work hard to reach our goals. We believe in a world where every single Young Carer is supported by someone or something by 2030. Sounds fun right?!
By joining the Dream Team, you will play an integral part in supporting young people who often miss out on having a childhood.
About the role
As the Quality and Compliance Lead, you will ensure that Little Dreamers’ systems and processes are outcome focused for Young Carers and reflect the support provided through Carer Gateway services. Aligned with Little Dreamers’ vision, mission, and guiding principles, this role fosters a culture centred on participant and family focus, as well as continuous improvement. Collaborating closely with the Senior Leadership Team, you will help the organisation maintain compliance with all legislation and funding agreements. Key responsibilities include regular reporting to funders and partners, measuring service delivery outcomes, and educating staff on the importance of continuous improvement.
Core Responsibilities
Quality Assurance
- Develop and implement a comprehensive quality assurance framework for Little Dreamers’ Carer Gateway Services;
- Plan and coordinate regular audits and assessments to evaluate service delivery against established quality standards;
- Liaise with our insurers to ensure our programs and events have adequate cover; and
- Collaborate with relevant stakeholders to identify areas for improvement and implement corrective actions.
Compliance Management
- Ensure that all services and operations comply with regulatory requirements and contractual obligations;
- Work alongside the Senior Leadership Team to ensure that the requirements for the Australian Childhood Foundation Safeguarding Children Accreditation, and other relevant Quality Standards are monitored and embedded within service delivery;
- Manage all reporting requirements to funders and partners to ensure compliance;
- Develop and maintain documentation to evidence compliance efforts;
- Establish and manage feedback and complaints systems both internally within the team and externally for partners and families is a crucial; and
- Stay up to date with relevant legislation, regulations and industry standards applicable to Carer Gateway service delivery.
Training and Development
- Provide training to staff on quality assurance and compliance protocols;
- Foster a culture of continuous improvement by promoting awareness of quality and compliance standards; and
- Collaborate with our People and Culture Manager to ensure that all staff are adequately trained on relevant policies and procedures.
Risk Management
- Maintain the risk register for Carer Gateway services and oversee the implementation and ongoing evaluation of Little Dreamers Carer Gateway Services Risk Management Framework;
- Provide support to Practise Leads in developing, implementing and monitoring risk management plans and strategies, ensuring contractual obligations are fully met;
- Prepare regular reports on quality and compliance metrics for internal and external stakeholders; and
- Maintain accurate and up-to-date records of compliance activities, audit results, and corrective actions.
Collaboration
- Work closely with cross-functional teams including Program Leads, service providers, Young Carer Support Coordinators and the Marketing and Communications to ensure seamless integration of quality and compliance initiatives; and
- Collaborate with external agencies and regulatory bodies as needed.
Other tasks as required by the Executive Manager (Carer Gateway).
Key Selection Criteria
- Demonstrated experience in Quality and Compliance in a similar not-for-profit organisation;
- Demonstrated experience in planning and implementing a quality management system;
- Ability to demonstrate conceptual, analytical, organisational and problem-solving skills;
- Familiarity with audit tools and reporting formats, creating analytical reports in various formats to enhance understanding;
- Current knowledge of EEO, OHS, Child Safety and other regulatory compliance issues as they arise, and ability to research new information;
- Demonstrated ability to work effectively in a team environment;
- Ability to share knowledge with colleagues in a constructive manner;
- Ability to work collaboratively in a team and independently;
- Ability to understand and clearly explain processes and systems to others; and
- Expertise and understanding of IT systems to oversee the IT Administrator effectively.
Desirable qualities:
- Lived experience of being a Young Carer
- Understanding of and commitment to Young Carer issues and needs
- Understanding of the not-for-profit sector
Additional Requirements
- Everyday access to a private vehicle for work use and Australian Driver’s License (travel expenses to be reimbursed). Please note: independent transport is essential in this role. If you are unable to drive for accessibility reasons but have a viable alternative form of transport, please contact us.
- Successful application will be subject to a Working with Children Check and National Police Check
- A valid working visa to work in Australia for the next two years (if applicable)
Benefits
All of our salaries align to the Social, Community, Home Care and Disability Award. In practice, this means that all of our Job Ads will have a salary range and Award alignment and the rest depends on your experience. The Quality and Compliance Lead role aligns with SCHADS Award Level 5.
On top of the normal perks like annual leave, you will also have access to an additional 10 days of paid Carers Leave, generous parental leave, salary packaging, individual training and development budgets and a whole bunch of other things. Oh, did we mention that there is always some kind of confetti in the office? It’s a pretty happy vibe.
Application Process
Get your Resume and Cover Letter ready and show us how your skills and experiences make you the perfect person to fill this position. None of this “To whom it may concern” stuff, show us what you’ve got!
Email your application (resume and cover letter) to careers@littledreamers.org.au with the subject line: Quality and Compliance Lead
Shortlisted applicants will be notified and we’ll begin the interview process which may consist of a phone chat and then probably some more traditional interviews (they’ll be fun, don’t you worry).
Classification
This position is classified as a Level 5, permanent part time position (30.4 hours per week) employee under the Social Community Home Care and Disability Industry Award 2010 (MA000100).
The Little Dreamers team lives, works and plays on Aboriginal land. Our HQ is located on the land of the Woi Wurrung and Wurundjeri people of the Kulin Nation, and we share our respect to elders past, present and emerging leaders. To learn more about Wurundjeri history, head to www.wurundjeri.com.au.
