State Manager (NSW)
ABOUT LITTLE DREAMERS
Little Dreamers is working towards an equal world for Young Carers, delivering programs aiming to improve quality of life. With an estimated 1 in 10 children in Australia giving up their childhood to provide unpaid care to a family member, Little Dreamers delivers empowering and proactive support programs to reduce the risk factors that they face and increase their life opportunities.
All Little Dreamers programs have been developed by Young Carers, for Young Carers targeting each of the five main risk factors that these young people face – social isolation, poor mental health, unemployment, financial and educational disadvantage. Running for nearly 12 years, Little Dreamers supports thousands of Young Carers each year through direct support programs including Dream Experiences; holiday programs; mentoring and tutoring; in-school education and training; The Dreamers Hub; in-person peer support; and the Big Dreamers Personal Development Program.
Within the wider community we also focus on advocacy for policy change, for more support and recognition for Young Carers whilst also raising awareness of the prevalence of Young Carers and how the community, the education system, friends and family can rally around for increased support.
Little Dreamers is looking for a State Manager (NSW) to join our Dream Team, managing our operations across New South Wales and leading our growing state based team.
Managing the Little Dreamers program portfolio and the execution of the Carer Gateway Service Provider requirements, the State Manager (NSW) role focuses on leading the organisation and ensuring quality of service while meeting impact and budget targets.
Reporting through to the General Manager, this role requires creativity, initiative and an ‘out-of-the-box’ attitude to bring awareness and understanding to complex challenges. You will have autonomy to affect change within the organisation, developing strategies from the ground up. This role will require some travel both within NSW and occasionally interstate.
- Together with the General Manager, develop a clear operations plans to meet the business strategy and targets for the NSW team
- Ensure all strategic and operational targets within the state are met in addition to developing processes and supporting the team to reach their key deliverables
- Ensure the successful delivery of funded projects and activities across NSW
- Monitor service outcomes, drive compliance requirements and lead continuous improvement of programs within NSW
- Provide support to Young Carers and their families across NSW as required
- Manage, mentor and lead a team delivering programs on the ground across NSW (bonus points if you’re experienced in virtual team management)
- Provide regular feedback to direct reports on performance and address any concerns in a timely manner
- Work against a state budget, ensuring that expenses and decisions are consistent and financial reporting is up to date
- Develop and maintain strategic relationships with external stakeholders to collaborate and enhance opportunities for Little Dreamers across the state
- Represent Little Dreamers at relevant events and networking opportunities to build up our reputation and increase awareness on the ground
- Work closely with our Marketing and Impact Measurement team to contribute to program evaluation, reporting data and promotion of organisation activities
- Create and secure new funding opportunities for the region, in line with organisational strategic targets and oversee any projects that arise
- Regularly report to the General Manager about the programs being delivered, the quality of service delivered, any successes/challenges within NSW and the factors that are influencing them along with recommendations and improvements.
- Manage all administrative requirements such as reporting, impact measurement, expenses, team leave management and scheduling.
Other duties as required by the General Manager.
Key Selection Criteria
The person suited to this role must have:
Skills and Abilities
- Strong operational skills, such as project management, logistics and coordination of multiple elements (think participants, facilitators, venues, schedules, resources etc)
- Great leadership capabilities – mentoring, providing feedback and managing performance is second nature for you
- Experience developing and delivering on strategic objectives
- Experience managing State budget, keeping track of expenses, and reporting on any issues or required amendments
- Leads by example: If you want your team to be organised, reliable, communicative and successful in achieving goals, then you are too!
- Excellent organisational skills and the ability to prioritise tasks and manage time efficiently
- Excellent attention to detail: You review and approve important communication that goes out to families, are aware of where programs are at, what’s been booked and confirmed, and everything in between
- Great communicator: We are a remote team, so you need to be confident in letting people know what you need (we’re not mind readers) and communicating across platforms effectively
- Outstanding leadership and relationship-building skills, with the ability to collaborate with a wide range of stakeholders and bring others on board with the Little Dreamers vision
- A high capacity of responding to and resolving complex issues and problems quickly and with limited resources
- Demonstrated ability to work independently and as part of a team
We’ll be stoked if you also have this experience or knowledge:
- You’ve worked in a ‘for purpose’ company, not-for-profit or government organisation
- Ability to travel to non-NSW locations
- Understanding of the carer or Young Carer space
- Direct experience working with vulnerable young people
- Experience delivering programs for young people
- Lived experience as a Young Carer!
- Experience with Salesforce CRM
- Humble, hungry and kind
- Friendly, outgoing and approachable
- Outstanding networking skills
- A strong commitment and enthusiasm towards the purpose and mission of Little Dreamers
- Energetic, positive and proactive attitude
- Action-oriented and driven to achieve results
- Flexible and highly responsive
- Dependable and accountable
- Excellent interpersonal and leadership skills
A national police check and valid Working with Children Check is required for this position.
When you join the Little Dreamers Team, you join a community of people committed to making a difference. We come together with shared values, passion and a collaborative culture. We are a rapidly growing organisation with access to lots of development opportunities. We operate within a leadership structure that accepts and embraces everyone’s ideas and hard work to create the world that we want to see for Young Carers.
Please email your application to firstname.lastname@example.org and include the following:
- CV with cover letter
- Two referees
- A short 60 second – 2-minute video sharing with us who you are and what you would bring to this role (filmed on your phone or computer is fine)
If you have any questions about the role, please email email@example.com.
Applications will only be considered if they include all required components.
Shortlisted applicants will then be contacted for an interview. Applicants who are not selected for an interview will be notified by email.
This is a permanent full time position (38 hours). This position is classified as a Social and Community Services employee under the Social, Community, Home Care and Disability Services Industry Award 2010 (MA000100).
Please note: It is an offence under the Child Protection (Prohibited Employment) Act 2005 for a person convicted of a serious sex offence to apply for this position. Any offer of employment at Little Dreamers is subject to a Working with Children Check and Police Check.