Young Carer Wellbeing Hub Lead
Career Description
Hello!
We’re Little Dreamers, Australia’s leading non-profit organisation working with Young Carers around the country.
A Young Carer is anyone under the age of 25 who currently provides, or intends to provide, care in their family for a parent or sibling who has a chronic illness, mental illness, disability or addiction.
Founded in 2009 by a Young Carer, we love building and delivering high quality programs that create deep and meaningful impact in the lives of young people providing care in their families. And we’re pretty good at it too. To date, we have supported over 5,000 Young Carers, we deliver eight core programs alongside ad hoc supports, advocacy and community awareness campaigns. We have strong corporate partnership and funding relationships and have raised over $5 million to improve the quality of life for Young Carers around Australia. We have even received recognition from Queen Elizabeth II and have been named as an internationally best practice organisation for Young Carer support.
Our team is made up of 50 incredible humans working across VIC, NSW, QLD and SA. We are humble, hungry and kind and work hard to reach our goals. We believe in a world where every single Young Carer is supported by someone or something by 2030. Sounds fun right?!
By joining the Dream Team, you will play an integral part in supporting young people who often miss out on having a childhood.
The Young Carer Wellbeing Hub
We are thrilled to announce the establishment of our Wellbeing Hub, an initiative designed to provide essential mental health support to Young Carers in our community. The Young Carer Wellbeing Hub has been designed to provide a safe, judgment-free environment to enable our community to receive therapeutic support across a range of services. With an emphasis on client-centered therapy, our clinicians are trained to provide specialised support for Young Carers, and to educate the wider community on the nuances of caring and its impact.
A bit about the role:
This Lead position will oversee a team of professionals in launching the Wellbeing Hub from March 2025, encompassing responsibilities such as program design, consultations with clinicians, aligning efforts with pre-defined KPIs, collaborating with current funders, training a team of clinicians and ensuring the inclusion of Young Carer perspectives throughout the process.
This role requires a combination of clinical expertise, project management skills and experience in program design and budget management.
Let’s talk about you!
You hold a degree in psychology, social work, or a related field (with postgraduate qualifications preferred) and have extensive experience in delivering clinical or therapeutic services, particularly to young people.
You possess knowledge of various therapeutic modalities and have proven experience in managing and reporting on budgets. Additionally, you have a track record of managing projects from inception to completion, strong organisational skills, and the ability to coordinate multiple tasks and stakeholders.
A deep understanding of the challenges faced by young carers and a commitment to improving their mental health and wellbeing is crucial. The ability to manage competing priorities and meet deadlines is also necessary.
Core responsibilities
The duties and responsibilities of this role include, but are not limited to:
Team Leadership and Management:
- Lead, manage and support a multidisciplinary team, including psychologists, art therapists and an Office Coordinator;
- Foster a positive and collaborative team culture focused on delivering high-quality services;
- Proactively assess staffing needs and recruit additional clinicians as required
- Conduct performance reviews, provide professional development opportunities and manage team workloads effectively.
Service Delivery and Capacity Planning:
- Monitor service delivery capacity and identify opportunities for growth or improvement;
- Ensure services are delivered in line with best practice frameworks and comply with relevant regulations.
Program and Initiative Development:
- Develop and implement innovative initiatives to expand service offerings and improve the overall wellbeing of Young Carers;
- Identify service gaps and opportunities for program enhancements;
- Collaborate with internal stakeholders to align initiatives with organisational goals.
Impact Measurement and Reporting:
- Oversee data collection and evaluation processes to measure the impact and effectiveness of Wellbeing Hub programs;
- Prepare regular reports for funders, leadership and other stakeholders, demonstrating program outcomes and financial accountability;
- Use evaluation insights to drive continuous improvement in service delivery.
Budget and Revenue Management:
- Develop, manage and monitor the Young Carer Wellbeing Hub budget, ensuring alignment with strategic financial goals.
- Set and achieve revenue targets through fee-for-service models, funding agreements and partnerships.
- Track financial performance, identify gaps, and implement strategies to improve financial sustainability.
Operational Oversight:
- Manage the day-to-day operations of the Young Carer Wellbeing Hub, ensuring smooth and efficient service delivery.
- Develop and maintain operational policies and procedures.
- Address operational challenges promptly and implement solutions to improve efficiency.
Community Engagement and Referral Growth:
- Build and maintain strong relationships with community partners, schools, healthcare providers and other referral sources.
- Develop and implement strategies to increase referrals and appointment bookings to meet revenue and service delivery targets;
- Represent the Wellbeing Hub at external events and forums to enhance visibility and engagement.
Stakeholder Engagement and Reporting:
- Act as the primary point of contact for funders and key stakeholders;
- Ensure timely and accurate reporting on program outcomes, financial performance and key achievements;
- Build long-term relationships with funding bodies, government agencies and key partners.
Other duties as required by the CEO
Key Selection Criteria
- A degree in psychology, social work, or a related field (postgraduate qualifications preferred)
- Extensive experience delivering clinical or therapeutic services, preferably to young people
- Knowledge of a range of therapeutic modalities
- Proven experience managing and reporting on budgets
- Proven experience in managing projects from inception to completion
- Strong organisational skills and the ability to coordinate multiple tasks and stakeholders
- A deep understanding of the challenges faced by young carers and a commitment to improving their mental health and wellbeing
- Ability to manage competing priorities and ability to work to a deadline
We’ll be stoked if you also have this experience or knowledge:
- Understanding of the carer or Young Carer space
- Direct experience working with vulnerable young people
- Lived experience as a Young Carer
We’re looking for someone who is committed to being a humble, hungry and kind human, who is friendly, excited by the Little Dreamers purpose and mission, positive, proactive and action-oriented.
Benefits
When you join the Little Dreamers Team, you join a community of people committed to making a difference. We come together with shared values, passion and a collaborative culture. We are a rapidly growing organisation with access to a lot of development opportunities. We operate within a leadership structure that accepts and embraces everyone’s ideas and hard work to create the world that we want to see for Young Carers.
You also get access to salary sacrifice packaging, internal EAP program, up to 10 days of paid carers leave, and generous parental leave packages.
Finally, we care as much about you as we do about our Young Carers. The Little Dreamers team is a family and we offer flexible working and regular team bonding events.
Application Process
Get your Resume and Cover Letter ready and show us how your skills and experiences make you the perfect person to fill this position. None of this “To whom it may concern” stuff – show us what you’ve got!
Email your application (resume and cover letter) to careers@littledreamers.org.au with the subject line: Young Carer Mental Health Clinic Lead
Shortlisted applicants will be notified and we’ll begin the interview process which may consist of a phone chat and then probably some more traditional interviews (they’ll be fun, don’t you worry).
Classification
This position is classified as Level 6, part time employee (22.8 hours per week) under the Social Community Home Care and Disability Industry Award 2010 (MA000100).
The Little Dreamers team lives, works and plays on Aboriginal land. Our HQ is located on the land of the Woi Wurrung and Wurundjeri people of the Kulin Nation, and we share our respect to elders past, present and emerging leaders. To learn more about Wurundjeri history, head to www.wurundjeri.com.au.